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Frequently Asked Questions

Your order / Payment

Which means of payment are accepted by Hermes.com?

All orders are payable in Australian Dollars $AUD. We accept the following charge cards and credit cards: MasterCard®, Visa®, Diners Club®, American Express®, and JCB®. Your order will only be dispatched once we have verified your payment method and received authorisation to process your payment.

Alternatively, you can pay with PayPal.

Is my payment secure?

All of the transactions made on the Hermes.com website are secure. The padlock symbol in the address bar indicates that you are in a secure setting.

HERMÈS INTERNATIONAL has also established specific security measures to protect your personal information from non-authorised access and use. However, you should never consider the transmission of data over the Internet to be 100% secure. Any information that you make available on-line can potentially be intercepted and used by third parties.

Do you accept international credit cards? Do you ship internationally?

We accept international credit cards; however, when placing your order, you must enter the international billing address that is linked to your credit card. Goods purchased on Hermes.com website may only be delivered within Australia and New Zealand.

When will my credit card be debited?

Your credit/charge/debit card will only be debited when your order is dispatched. If any of the products in your order are unavailable, we will only charge you the price(s), tax and shipping cost for the goods available.

What is the security code on my credit card?

A unique code made up of 3 or 4 digits secures online transactions.
This code can be found:
- on the back of your credit card in the signature field (3 digits for Visa or MasterCard).
- or on front, above your card number (4 digits for American Express).

How can I pay with PayPal?

You can pay for your purchases online with PayPal (excluding TNT Same Day Delivery). 
When completing your order, you will be automatically redirected to the PayPal website to log in to your account. If you do not have a PayPal account, you will be able to create one. 
After the validation/payment of your order with PayPal, you will be redirected to the order confirmation page on Hermes.com. 
Your order will be dispatched upon validation and reception of your PayPal transfer. Additional delivery time may be required for orders completed using PayPal.