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Frequently Asked Questions

Your order / Online products

1300 728 807 (Australia)

61 2 9287 3208 (New Zealand)

Monday to Friday 9.30am to 5.30pm AEST.

contact us by e-mail

Why can't I find an item on the website?

Each Hermès store offers a unique assortment. The Hermes.com site offers a selection of products that are all in stock. As our offering is constantly being updated, we invite you to check back regularly.
You may search our site by entering your request in the "search an item" field located at the top left of your screen.
Our Customer Service department is at your disposal to assist you in your search, please call 1300 728 807 (Australia) or +61 2 9287 3208 (New Zealand) Monday to Friday, 9.30am to 5.30pm AEST, or by email under the "Contact us" section.