May 12th 2014
What information is collected on Hermes.com?
You may use the Hermes.com website without providing any personal information to HERMÈS INTERNATIONAL or any other member of the HERMÈS group. You will however, need to provide certain information, including your name, address, telephone number and e-mail address, as well as certain financial information (such as your charge or credit card number) if you choose to purchase products offered on the Hermes.com website for the purposes of paying for the products you ordered and processing your order. Any information you provide on the Hermes.com website may be processed in Australia or in France and will be stored on HERMÈS INTERNATIONAL's server in France or, as explained below, on a secure site operated by HERMÈS INTERNATIONAL's financial institution.
You may choose to allow HERMÈS INTERNATIONAL to store this information in the HERMÈS customer database (or on the secure site operated by HERMÈS INTERNATIONAL's financial institution as described below) without taking any further step. You may also request by sending an e-mail to HERMÈS INTERNATIONAL to delete your personal information at any time as soon as your order has been processed and delivered (see "Changes and access to your personal information"). HERMÈS INTERNATIONAL may collect non-personal information about you even if you do not purchase any products on the Hermes.com website; see "Cookies".
HERMÈS INTERNATIONAL also provides you with the opportunity to receive information from the HERMÈS group, which may be of interest to you, including information relating to HERMÈS products in Australia and new products offered on the Hermes.com website. If you do not want to receive such information by e-mail, you may opt-out of further communications at any time by contacting our Customer Service department by e-mail at firstname.lastname@example.org.
What use is made of the information you provide on Hermes.com?
HERMÈS INTERNATIONAL may disclose the information you provide on the Hermes.com website to other companies in the HERMÈS group, such as HERMÈS AUSTRALIA PTY LTD, in order to process your order and deliver it to you.
HERMÈS INTERNATIONAL may also disclose the information you provide on the Hermes.com website to other companies in the HERMÈS group, such as HERMÈS AUSTRALIA PTY LTD, in order that such corporate affiliates may contact you with respect to information about such corporate affiliates, including products and services of such corporate affiliates that may be of interest to you. If you do not want to receive such information by email, you may opt out as set forth above in the section entitled "Receiving information".
HERMÈS INTERNATIONAL may also disclose the information you provide to it on the Hermes.com website to third parties who provide services on or to the Hermes.com website. To verify your information, authenticate payments and process orders, HERMÈS INTERNATIONAL may disclose certain financial and other information you provide to HERMÈS INTERNATIONAL to third parties that provide credit reporting, payment or order fulfilment services.
HERMÈS INTERNATIONAL may disclose your information if we believe in good faith that such disclosure is necessary to comply with applicable law, a subpoena or other legal process. For example, HERMÈS INTERNATIONAL may disclose such information as is necessary to identify, contact or bring legal action against a person or entity who may be violating the Hermes.com Terms and Conditions, or who may be causing injury to, or interfering with, other users of the Hermes.com website. In the event that HERMÈS INTERNATIONAL, or one or all of the companies in the HERMÈS group, or all or part of its or their assets, are acquired by a third party, the Hermes.com customer list may be included in the transferred assets.
What kinds of personal information does Hermès Australia Pty Ltd collect and hold?
In addition to personal information collected and held by Hermès Australia Pty Ltd in connection with the Hermes.com website, Hermès Australia Pty Ltd may also collect and hold personal information about you including your name, address, contact details and financial information. Hermès Australia Pty Ltd may also collect and hold information about you which relates to your employment history or education where you apply for employment.
How does Hermès Australia collect and hold personal information?
Hermès Australia Pty Ltd collects personal information about you in the following ways:
- directly from you when you make a purchase in a Hermès Australia Pty Ltd store or contact us through our call centres;
- directly from you when you complete any forms Hermès Australia Pty Ltd provides you with or when you join the Customer Book;
- directly from you when you request a product which is not available and ask Hermès Australia Pty Ltd to notify you of when it will receive additional stock;
- directly from you when you leave a product for repair or alteration at one of the Hermès Australia Pty Ltd stores;
- directly from you when you apply for employment with Hermès Australia Pty Ltd;
- through external consultants who provide Hermès Australia Pty Ltd with your personal information in order to invite you to events you may be interested in;
- through your friends who ask Hermès Australia Pty Ltd to invite you to events you may be interested in;
- through other third parties.
Hermès Australia Pty Ltd holds personal information on electronic databases and in hard copy records.
The purposes for which Hermès Australia Pty Ltd collects, holds, uses and discloses personal information
Hermès Australia Pty Ltd collects, holds, uses and discloses personal information for the following purposes:
- in order to provide you with the goods and services you have requested and associated support;
- to respond to your enquiries or feedback;
- for marketing and promotional purposes and for other internal communications purposes. If you do not want Hermès Australia Pty Ltd to use or disclose your personal information for direct marketing purposes, please write to Hermès Australia GPO Box 4407 Sydney NSW 2001 or email email@example.com;
- to consider your application for employment with Hermès Australia Pty Ltd.
Overseas disclosures of personal information
Hermès Australia Pty Ltd is likely to disclose your personal information to its related bodies corporate within the Hermès Group who are likely to be located in France and Singapore.
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HERMÈS INTERNATIONAL has implemented security measures to protect the personal information you provide against unauthorized access and use. All financial information you provide on the Hermes.com website is stored on a secure site operated by HERMÈS INTERNATIONAL's financial institution. Transactions conducted on the Hermes.com website are protected by an SSL encrypting system. Please be aware, however, that no data transmission over the Internet is 100% secure and any information disclosed online can potentially be collected and used by persons other than the intended recipient.
Changes and access to your personal information
You may ask HERMÈS INTERNATIONAL to correct, update or delete information you have provided and of which you registered in the HERMÈS customer database by contacting our Customer Service (see "Contact us"). If applicable, you should be sure to provide HERMÈS INTERNATIONAL with any updates and changes to your information, including any changes to your postal or e-mail address to ensure that your orders are shipped to the correct address and that we can contact you about your order if necessary. HERMÈS INTERNATIONAL may also retain, for archival purposes, copies of communications with users of the Hermes.com website and any response to questions or comments sent to users by HERMÈS INTERNATIONAL.
You may also request access to personal information about you that is held by Hermès Australia Pty Ltd and seek the correction of that information by writing to Hermès Australia GPO Box 4407 Sydney NSW 2001 or by email firstname.lastname@example.org.
If you would like to make a complaint about a breach of the Australian Privacy Principles to Hermès Australia Pty Ltd, please write to Hermès Australia GPO Box 4407 Sydney NSW 2001 or email email@example.com. Once Hermès Australia Pty Ltd receives your complaint, Hermès Australia Pty Ltd will endeavour to respond to your complaint within a reasonable period of time. If you are unhappy with the outcome of your complaint, you can take your complaint to the Office of the Australian Information Commissioner (OAIC). For more information on how to contact the OAIC, please visit their website at: http://www.oaic.gov.au/about-us/contact-us-page.