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Frequently Asked Questions

Your order / Your account

1300 728 807 (Australia)

+61 2 8353 6200 (New Zealand)

Monday to Friday 9.30am to 5.30pm AEST.

contact us by e-mail

How do I log in if I've forgotten my password?

Click "your account" at the top right of the Hermes.com website, then click "forgotten your password?". After entering the email address linked to your account, an email will be sent to you allowing you to re-set your password.

How do I make changes or cancel my Hermes.com account?

You may edit your account information at any time by logging into "your account", where you can view your orders, modify your account preferences (your email address and/or password), modify your address book & modify your newsletter email subscription. To close your Hermes.com account, please contact Customer Service by telephone or email.

How do I unsubscribe from your mailing list ?

There are several ways to unsubscribe from the Hermes.com mailing list.
You may unsubscribe directly by clicking the unsubscribe link featured at the bottom of all of our emails.
You may also send a message on this topic by clicking the "Contact us" tab.
Finally, your Hermes.com account also allows you to manage your newsletter options.