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Frequently Asked Questions

About Hermes.com / Security and privacy

1300 728 807 (Australia)

+61 2 8353 6200 (New Zealand)

Monday to Friday 9.30am to 5.30pm AEST.

contact us by e-mail

Is the Hermes.com server secure?

HERMÈS INTERNATIONAL has implemented security measures to protect the personal information you provide against unauthorised access and use.
Please be aware, however, that no data transmission over the Internet is 100% secure and any information disclosed online can potentially be collected and used by persons other than the intended recipient.

What is your Privacy Policy?

You can use the Hermes.com website without submitting any personal data.
However  we do ask you to supply certain data such as :
- your name, address, telephone number and email address if you wish to receive further information from HERMÈS INTERNATIONAL and HERMÈS SELLIER.
- additional financial details (such as the details of the card being used for payment) in order to process the ordered articles and monitor your order, if you wish to purchase an article displayed on Hermes.com.

Subject to your prior consent, Hermes.com may also disclose the information you provide on the Hermes.com website to other companies in the Hermès Group, so that they may contact you regarding products and services that may be of interest to you.

Hermes.com undertakes to disclose your personal data only to third parties involved in the ordering process: bank, delivery service, etc.

Hermes.com may also disclose data wherever necessary to identify or question any individual who, intentionally or unintentionally, damages the property or infringes on the rights either of Hermès, other Hermes.com users or any persons affected as a result of such actions. Hermes.com may also be required by law to disclose personal data in special circumstances such as the filing of a criminal complaint.