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Frequently Asked Questions

About Hermes.com / Navigation

1300 728 807 (Australia)

+61 2 8353 6200 (New Zealand)

Monday to Friday 9.30am to 5.30pm AEST.

contact us by e-mail

What do I need for optimum browsing when visiting Hermes.com?

To make your experience at Hermes.com as pleasant as possible, we recommend using the latest version of your browser. If you access our website using an older version, we cannot guarantee that all of its features will function properly. Please note that your browser must accept cookies and be SSL compatible.

How accurate is colour display on the Internet?

Each product is photographed in a unique way so that the colours displayed true to life. Nevertheless, it is possible that colours may vary slightly from one computer screen to another.

Do I need to change my computer's cookie settings to order from Hermes.com?

HERMÈS INTERNATIONAL does use cookies, which are essential for the online ordering service at Hermes.com.
Hermes.com also uses cookies to measure activity on the site in order to provide you with the best online experience possible. Most browsers are set to accept cookies, but if yours is not, you can change this setting in the "Preferences" menu.

Can I access Hermes.com from an iPad®

The Hermes.com website is optimised to allow you to access it using a second, third or fourth generation iPad®, as well as an iPad® Mini. iPad® is a brand belonging to Apple Inc.

Can I access Hermes.com from my mobile? 

We have developed a mobile version of the Hermes.com site specifically for iOS and Android to improve your browsing experience on a smartphone.

Why sign up for our newsletter? 

The Hermès newsletter is an easy way to stay up-to-date on our latest news: events, fashion shows, exhibitions and new products.

Our commitments: 
- A reasonable frequency of delivery
- We will not share your email address with third parties

How can you get our newsletter? 

You can sign up directly by clicking on the "receive our newsletter" link on the Hermes.com website. You will be asked to enter your email address and to confirm your acceptance by ticking the box.

If you have a Hermes.com account, you can manage your subscription to the newsletter via the "Your subscriptions" heading in "Your account".